Ela Jha , Delivery Head with 20+ years of experience and a proven track record of leading large-scale, high-impact IT programs for global clients across the US, Canada, Europe, Australia, and India. Known for driving end-to-end delivery ownership with a strong focus on operational excellence, agility, and exceptional client experience.

A strong advocate of client success, Ela works closely with executive leadership to understand business challenges and drive user-centric, scalable solutions. Her core strengths lie in enterprise delivery management, business analysis, stakeholder engagement, P&L oversight, and ensuring consistent value delivery across engagements.

With extensive experience across geographies and domains, she has built and led high-performing, distributed teams, delivering measurable results while ensuring continuous improvement in delivery models and customer experience.

Ela also contributes as a Business Analyst Trainer, helping global professionals achieve CBAP, CCBA and ECBA certifications.